477bat Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how 477bat ("477bat", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Players", "Users", "you") who access or use the 477bat website at https://477bat.asia and any associated services (collectively, the "Platform").

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must stop using the Platform immediately.

477bat is committed to handling your personal data with care, transparency, and respect. We do not sell your personal information to third parties and we do not use it for any purpose beyond those described in this Policy. Our data security infrastructure is protected by 256-bit SSL encryption, and access to personal data within the 477bat organisation is strictly controlled on a need-to-know basis.

1. Who We Are

477bat is an online casino and sports betting platform operated for players across Bangladesh. Our Platform is accessible at https://477bat.asia. For all privacy-related enquiries, you may contact us at [email protected]. References to "477bat", "we", "us", or "our" throughout this Policy refer to the operator of the Platform.

2. Personal Data We Collect

We collect personal data in the following categories:

• Registration Data: Full name, date of birth, email address, mobile phone number, residential address (including city, district, and postal code within Bangladesh), and username selected at account creation.
• Identity Verification Data: Copies of government-issued identification documents (such as National Identity Card, passport, or driving licence), utility bills or bank statements used as proof of address, and photographs submitted for KYC (Know Your Customer) purposes.
• Financial Data: Payment method details, bKash or Nagad mobile wallet numbers, bank account references, deposit and withdrawal transaction histories, and records of any bonuses or promotional credits applied to your account.
• Gameplay Data: Records of bets placed, games played, wagering history, session durations, win/loss records, and participation in promotional tournaments or events.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, referring URLs, and pages visited on the Platform.
• Communications Data: Records of any correspondence between you and the 477bat support team, including live chat transcripts, emails, and feedback submissions.
• Responsible Gaming Data: Records of any deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion requests you have submitted through the Platform.

We collect this data directly from you at the time you register, deposit funds, place bets, contact support, or otherwise interact with the Platform. We also collect certain technical data automatically via cookies and similar technologies as described in Section 7 of this Policy.

3. How We Use Your Personal Data

477bat uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your account on the Platform, including processing deposits, withdrawals, and bet settlements.
• Identity Verification: To verify your identity and age (21+ requirement) in compliance with our KYC obligations and to prevent fraud, money laundering, and underage gambling.
• Service Delivery: To provide you with access to casino games, sports betting markets, live dealer tables, and all other features of the Platform.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour and to action any responsible gaming tools or restrictions you have requested.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, BPL cricket betting updates, seasonal promotions (such as Eid or Pohela Boishakh offers), and other marketing materials via email or SMS. You may opt out of marketing communications at any time.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, and other prohibited conduct as defined in the 477bat Terms and Conditions.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the Platform.

4. Legal Basis for Processing

477bat processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with KYC, anti-money laundering (AML), and other regulatory obligations applicable to the operation of the Platform.
• Legitimate Interests: Processing carried out for fraud prevention, security monitoring, Platform improvement, and internal analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where we rely on your affirmative consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

477bat does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: We share necessary financial information with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks, and partner Bangladeshi banks — solely to process your deposit and withdrawal transactions.
• Game Technology Providers: Our game suppliers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive limited technical data necessary to deliver their games and verify bet outcomes. These providers operate under strict data processing agreements.
• Identity Verification Services: Third-party KYC and identity verification providers may process identity documents on our behalf to fulfil our age and identity verification obligations.
• Fraud Prevention and Security Partners: We may share data with fraud prevention agencies and cybersecurity partners where we have reasonable grounds to suspect fraudulent or prohibited activity.
• Legal and Regulatory Authorities: We will disclose personal data to competent courts, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or other legally binding demand.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of the 477bat business, personal data held by 477bat may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to handle that data in a manner consistent with this Policy and applicable data protection standards.

6. Data Retention

6.1 477bat retains your personal data for as long as your account remains active and for a period of five (5) years following the closure or deactivation of your account. This retention period reflects our obligations under anti-money laundering regulations and our need to resolve any disputes that may arise after account closure.

6.2 Transaction records, bet histories, and KYC documents are retained for a minimum of five (5) years from the date of the relevant transaction or verification event, regardless of account status.

6.3 Where personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

6.4 Marketing opt-in records are retained for as long as you have provided consent and for a reasonable period thereafter to demonstrate compliance with consent obligations.

7. Cookies and Tracking Technologies

7.1 What Are Cookies? Cookies are small text files stored on your device when you visit the Platform. They help us deliver a functional, personalised, and secure experience. We also use similar technologies including web beacons, pixel tags, and local storage objects.

7.2 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies, load balancing cookies, and security tokens. Essential cookies cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Used to collect anonymous analytics data about how Players navigate the Platform — such as pages visited, time on page, and error rates. This data is used exclusively to improve Platform performance.
• Functional Cookies: Used to remember your preferences, such as your preferred language settings, display options, and last login state.
• Marketing Cookies: Used to identify you across sessions for the purpose of delivering relevant promotional offers on the Platform. Marketing cookies are only set where you have provided consent.

7.3 Managing Cookies: You may control cookie settings through your browser preferences. Disabling all cookies may impair some features of the Platform. For marketing cookies specifically, you may withdraw consent at any time via your account preferences or by contacting support.

8. Data Security

477bat employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data and payment information at rest.
• Role-based access controls that restrict access to personal data to authorised personnel only.
• Regular security audits, penetration testing, and vulnerability assessments of our Platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to systems holding personal data.
• Secure deletion protocols for data that has reached the end of its retention period.

While we take all reasonable steps to protect your data, no digital system can be guaranteed completely secure. In the event of a data breach that poses a material risk to your rights, 477bat will notify affected Players without undue delay in accordance with applicable requirements.

9. Your Data Protection Rights

As a Player on the 477bat Platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly from your account dashboard.
• Right to Erasure: In certain circumstances you may request the deletion of personal data we hold about you. This right is subject to our legal data retention obligations, which may require us to retain certain data regardless of your request.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in circumstances where you contest its accuracy or where processing is unlawful.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for reasonable data subject requests.

10. International Data Transfers

The 477bat Platform primarily serves players in Bangladesh. Some of our technology partners and game providers are based in other countries, and as a result your personal data may be transferred to and processed in jurisdictions outside Bangladesh. Where such transfers occur, 477bat ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

11. Third-Party Links

The Platform does not contain links to third-party external websites. Any content from third-party game providers is delivered within the 477bat Platform environment and is subject to this Privacy Policy. 477bat is not responsible for the privacy practices of third-party providers in relation to data they independently collect through their own systems.

12. Children's Privacy

The 477bat Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you believe that a person under 21 has provided us with personal data, please contact us immediately at [email protected] and we will take prompt action to delete the data and close the associated account.

13. Changes to This Privacy Policy

477bat reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via on-site notification or email prior to taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 477bat handles your personal data, please contact our Privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.